1. The purpose of these Terms is to regulate the basic matters such as the obligations, rights, responsibilities, and service usage conditions of the user and the Company in connection with the use of Wallflower Society (hereinafter referred to as the "Service") operated by Orwell Health Inc. (hereinafter referred to as the "Company"), to protect the interests of both users and the Company.
2. Users should carefully read these Terms of Use and not use, register, or agree to these Terms of Use or the Service (hereinafter referred to as "Use") if they do not agree with the Terms of Use.
1. "Service" refers to all services related to Wallflower Society provided by the Company, regardless of the implemented device (including various wired and wireless devices such as PCs, portable terminals, etc.).
2. "User" refers to both members and non-members who access the Company's services and use the services provided by the Company in accordance with these Terms.
3. "Usage Agreement" means entering a contract with the Company regarding the use of the services provided by the Company and receiving an ID required for service use from the Company.
4. "ID" refers to the mobile phone number registered on the site, which is set by the member and approved by the Company for member identification, information provision, and service use.
5. "Password" refers to the combination of characters and numbers set by the member to verify their identity associated with the assigned ID and to protect confidentiality.
6. "Member" refers to a person who can freely access the site with the ID set at the time of the Usage Agreement, continuously receive information from the site, or continuously use the services provided by the site.
7. "Non-member" refers to a person who uses the Service without entering into a Usage Agreement.
8. "Withdrawal" refers to the termination of the Usage Agreement by the Company or the member.
9. "Content" refers to all forms of text, images, videos, and various files, such as symbols, characters, voices, sounds, images, and videos, created by the Company or the user.
1. These Terms shall be effective for all members who wish to use the Service.
2. The Company shall notify users of the contents of these Terms by posting them on the Service's Internet homepage (orwellhealth.io/wallflower-society, hereinafter referred to as "homepage"), Wallflower Society application (hereinafter referred to as "app") or the Service screen, or by any other means.
3. When a member clicks the "Agree" button for these Terms, it means that they have read and fully understood the contents of these Terms and agree to continuously use the Service operated by the Company.
4. The Company is not responsible for any damages resulting from the user not thoroughly reading the Terms.
5. The Company may change these Terms within the scope that does not violate relevant laws, such as the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, etc.
6. When the Company amends the Terms, it shall announce the effective date and the reasons for the amendment, along with the current Terms, by the method stated in Paragraph 2, from 7 days before the effective date to the day before the effective date. However, in the case of amending the Terms disadvantageous to the members, the Company shall announce the amendment 30 days before the effective date and notify the members separately through electronic means such as in-service electronic alerts, emails, and consent windows at login, in addition to the announcement in Paragraph 2.
7. If the member does not express their refusal to the amended Terms by the effective date of the amended Terms, despite the Company's announcement or notice that the member will be deemed to have agreed to the amended Terms unless they express their refusal by the effective date, the member will be considered to have agreed to the amended Terms. If a member does not agree to the amended Terms, they can discontinue using the Service and terminate the Usage Agreement.
8. Agreeing to these Terms means agreeing to regularly visit the Service and its homepage operated by the Company to check for any changes to the Terms and to confirm the changes to the Terms announced by the Company according to the method stated in Paragraph 6.
1. Matters not specified in these Terms shall be governed by the relevant laws and regulations, such as the Act on Consumer Protection in Electronic Commerce, and the detailed usage guidelines for the Service established by the Company.
2. The Company may establish individual terms and conditions (hereinafter "individual terms") and detailed usage guidelines applicable to the Service if necessary and announce them according to the method stated in Article 3, Paragraph 2.
3. The contents announced by the Company through the homepage's notice board, etc., in accordance with the Company's policy changes, enactment or amendment of laws and regulations, or notifications or guidelines from public institutions, shall also constitute a part of the Usage Agreement related to these Terms.
1. The Usage Agreement is concluded when a person who wishes to become a member (hereinafter referred to as "applicant") agrees to the contents of the Terms and applies for membership, and the Company accepts such application.
2. The Company shall, in principle, accept the applicant's application for the use of the Service. However, the Company may refuse to accept or terminate the Usage Agreement after the fact for applications that fall under any of the following items:
1) If the applicant has previously lost membership status according to these Terms, except when the applicant has obtained the Company's approval for rejoining.
2) If false information is provided or if the applicant fails to provide the information required by the Company.
3) If the consent for the collection and use of personal information from the legal representative (e.g., parent) of a child under 14 years old is not obtained when registering as a member.
4) If the application is in violation of any of the established rules or regulations due to the user's fault or any other reason.
3. In the application process according to Paragraph 1, the Company may request real-name verification and identity verification through specialized institutions depending on the type of member.
4. The Company may withhold acceptance if there is a lack of service-related equipment, technical or business problems.
5. If the Company does not accept or withholds the membership application according to Paragraph 2 and 4, the Company shall, in principle, notify the applicant.
6. The effective date of the Usage Agreement is the point when the Company indicates the completion of the membership registration on the homepage or app.
7. The Company may differentiate the usage of services, such as usage time, usage frequency, and service menus, according to the member's rank based on the Company's policy.
Members can request account cancellation or termination at any time, and the Company shall immediately follow the procedure for deleting the member's information according to the "Privacy Policy" upon receiving such a request.
1. The Company shall not engage in any act prohibited by the relevant laws and regulations or contrary to public order and morals and shall make efforts to provide continuous and stable services according to the provisions of these Terms. However, the Company may temporarily suspend or discontinue the service in unavoidable circumstances, such as natural disasters, emergencies, regular inspections, equipment failures, or excessive use.
2. The Company shall establish a security system to protect personal information and ensure that members can safely use the Service, and shall disclose and comply with the Privacy Policy.
3. If a member provides opinions or complaints related to the use of the Service, the Company must address them if deemed justified.
4. The Company shall be responsible for compensating for any damages caused by deliberate or gross negligence that can be legally proven while the member uses the Service.
5. The Company may use all data and information created during the service provision process, such as the member's date of birth, gender, self-assessment scores for mental health, user-generated content, etc., for service improvement, new service development, service effectiveness analysis, group comparison analysis of mental health indicators, and research. The Company may anonymize this data in accordance with the Personal Information Protection Act for use in statistics, research, or development.
6. The Company may post or transmit content such as user reviews created within the Service to other portal sites, etc., through partnerships and agreements, for the purpose of improving service quality and promoting the Service.
1. Users must provide accurate information about themselves when registering or updating their membership information. If false or someone else's information is provided, no rights related to service usage can be claimed in the future.
2. Members must comply with the provisions of these Terms and Conditions, notices, other rules set by the Company, and related laws. Failure to comply may result in restrictions on service usage or penalties, including legal action.
3. Members must immediately notify the Company if there are changes to their membership information, such as name and phone number, or if they become aware that their account information, including their ID and password, has been leaked and is being used by a third party. Except for cases where the Company is liable under relevant laws, members are responsible for all consequences arising from poor account management and unauthorized usage.
4. Members must carefully review the details and conditions of products and services provided by the Company before making a purchase. Members are responsible for any damages resulting from making a purchase without checking the details and conditions of the product or service in question.
5. Members must cooperate with the Company to ensure the safe provision of services. If the Company discovers a member's violation of the Terms and Conditions and requests an explanation, the member must actively respond to the request.
6. For members under the age of 14, a legal guardian must agree to any purchase of products or services offered through the service. If a minor member makes a purchase without the consent of their legal guardian, the Company or the legal guardian can cancel the transaction regardless of the minor's intentions.
7. To use the paid services provided by the Company, members must pay the consultation service fee and follow the "Cancellation and Refund Regulations" announced by the Company for refunds.
8. Members must provide the minimum necessary, specific, and truthful information required for service usage. Insufficient information may result in restrictions on service usage.
1. The Company strives to protect members' personal information in accordance with relevant laws.
2. All information provided by members to the Company is subject to the Company's Privacy Policy. However, the Company's Privacy Policy does not apply to websites linked to the Company's official site or application.
3. The Company is not responsible for any information exposed due to a user's negligence.
1. Members must not engage in any of the following acts. If a member commits such acts, the Company may suspend part or all of the service usage or terminate the service usage contract at its discretion. In such cases, members are responsible for any resulting damages. The Company may report prohibited acts to relevant government agencies or judicial authorities, and the member may face penalties, including legal action.
1) Providing false information or using another person's information fraudulently when applying for or changing service usage
2) Changing information posted by the Company
3) Sending or posting information other than what the Company has specified
4) Infringing on the copyrights or other rights of the Company or third parties
5) Damaging the reputation of the Company or third parties or interfering with their business
6) Posting advertisements or promotions targeting an unspecified group, or posting obscene or offensive content that may cause discomfort
7) Reproducing, distributing, or commercially using information obtained through the Company's services without prior consent
8) Engaging in offensive, obscene, or inappropriate behavior
9) Posting or transmitting materials containing software viruses, or other computer codes, files, or programs designed to disrupt, destroy, or limit the functionality of computer software, hardware, or telecommunications equipment
10) Using the service for profit without the Company's consent
11) Engaging in other acts that violate these Terms and Conditions
2. Members are responsible for compensating the Company or other members for any damages incurred due to their own negligence or fault.
1. Access to a member's service may be blocked or restricted in the following cases:
1) Defaming other members or third parties, or damaging their reputation through slander or insult
2) Distributing information, text, or images that are obscene, offensive, or against public order and morals
3) Posting content related to criminal activities
4) Posting content that infringes on the copyrights or other rights of other members or third parties
5) Posting content that incites religious or political disputes, and disrupts or is expected to disrupt the Company's business as a result
6) Infringing on the privacy or damaging the reputation of others
7) Posting duplicate content multiple times or posting content that is contrary to the purpose of posting
8) Posting unnecessary or unauthorized advertisements, promotional materials, or engaging in other illegal or unfair activities
2. If another member or a third party takes legal action against a member or the Company based on a violation of legal rights due to content created by a member (e.g., filing a complaint, applying for an injunction, claiming damages), and requests the deletion of the related content, the Company may temporarily restrict access to the relevant content until the legal proceedings' outcome (e.g., prosecution by the public prosecutor, injunction decision by the court, damages judgment).
The services provided by the Company are as follows:
1) Exposure therapy (exposure training to socially uncomfortable situations)
2) Any other types of services that the Company deems appropriate and improves user convenience in accordance with the main service
1. The service usage agreement is established when a user agrees to the terms and conditions set by the Company, completes the online application form required for membership registration, applies for service usage, and receives approval from the Company.
2. Members intending to use the services must check the compliance requirements before using the service and respond to and agree with the content requested by the Company.
3. If a member wishes to correct, cancel, or request a refund for their application after payment, they must follow the Company's cancellation and refund regulations and procedures.
1. If a member under the age of 14 wants to use the service to purchase products, they must obtain consent from their legal guardian. In this case, the legal guardian assumes all rights and obligations of the member as stipulated in the terms and conditions.
2. To use the service, an app (application) or web (PC) is required, and regular updates may be necessary. Some features may be affected by these factors, and users must understand this.
3. For certain services designated by the Company within the service, such as exposure training, usage may be restricted for users who have not registered as members.
1. The content provided by the Company is reliable information reviewed by experts, including doctors and counselors, but it is not a medical diagnosis or prescription for each individual's symptoms or conditions. If you have any questions related to health or disease, you must consult a doctor directly.
2. The social challenges provided through the app can help manage mental health, but it is not a medical diagnosis or prescription and cannot replace a doctor's consultation. The Company is not responsible for any problems caused by the member's negligence or mistakes in this regard.
3. Although the self-assessment tools in the service use credible mental health indicators approved by numerous associations and authors, they are not meant for medical diagnosis or prescriptions. Regardless of the self-assessment results, you must consult a doctor directly for any health or disease-related questions, and disease diagnosis must be done through a doctor's consultation. The Company is not responsible for any problems caused by the member's negligence or mistakes in this regard.
1. To use the paid services provided by the Company, you must pay the fees specified for the services.
2. The Company can bill for paid service fees through electronic payment methods agreed upon with the contracted electronic payment company or by adding them to the invoice set by the Company.
3. Cancellation and refund of payments made through the use of paid services are subject to the Company's cancellation and refund regulations.
4. Requests for refunds or personal information of the payer due to identity theft and payment fraud can be denied except in cases permitted by law.
5. Data communication fees incurred during wireless service usage are separate and depend on the policies of the individual mobile carriers.
6. If a system phone connection is unstable due to internet environment problems during paid phone consultations, the consultation may proceed using a 050 virtual number. In this case, the call is made at the caller's expense, and the cost incurred depends on the policies of the individual mobile carriers.
1. To use the paid services within the service, members must enter their credit card information or other payment information.
2. By clicking buttons such as "Purchase", "Pay", "Payment Confirmation", "Subscribe" or "Start Subscription" within the service for paid services, members make an offer to enter into a service usage agreement according to the terms and conditions and posted purchase conditions. The service usage agreement is established, and the purchase price is paid when the Company accepts the offer through server control.
3. When paying for the purchase price of paid services in foreign currency, the actual billed amount may differ from the price displayed in the service due to exchange rates and fees.
4. If the payment fails due to the registered payment amount, the service usage agreement will be automatically canceled.
5. Members can terminate the service usage agreement according to the Company's procedures before using the provided content after payment. In this case, the refund amount is determined according to the matters notified within the service. Termination of the usage agreement after using the content is not possible.
1. A member who has entered into a contract with the Company for the purchase of services can cancel the offer within seven days from the later of the purchase contract date and the date the paid service becomes available.
2. The right to cancel an offer is limited for services where cancellation is not possible under the "Act on Consumer Protection in Electronic Commerce, etc." and other relevant laws.
3. Despite paragraphs 1 and 2, if the content of the purchased paid service differs from the displayed or advertised content or is performed differently from the content of the purchase contract, the member can cancel the offer within three months from the date the service becomes available or 30 days from the date they knew or could have known about the fact.
4. When a member cancels an offer, the Company verifies the purchase history through the payment method provider. The Company may also contact the member using the information provided by the member to request additional evidence to confirm the legitimate reason for cancellation. Until this confirmation is complete, the Company may suspend the transaction or cancel the transaction if it is not verifiable.
1. The Company shall refund overpaid amounts to the member if they occur. However, if the overpayment occurs due to the member's fault without the Company's intent or negligence, the actual cost incurred for the refund will be borne by the member within a reasonable range.
2. The Company may cancel the payment or refund through the payment method chosen by the member.
3. The Company may contact the member through the information provided by the member to process the refund of the overpaid amount and request the provision of necessary information.
1. If the Company changes the content of the service, the Company will notify the changes to the service content by email to the registered email address of the member or post a notice on the website.
2. If it becomes difficult to continue the service due to business reasons such as business transfer, division, merger, or significant deterioration in service revenue, the Company may terminate the entire service. In this case, the Company will notify the termination date, reason, etc., 30 days before the termination date through the homepage and app's initial screen or the connected screen and by email to the registered email address of the member.
1. The Company may restrict or suspend the use of services for the member if any of the following reasons occur:
1) If the member intentionally or grossly negligently interferes with the operation of the Company's services.
2) If the user applies for the service with false information, such as using someone else's identity.
3) If false information is provided during the application or if there are omissions or errors in important matters.
4) If the member uses the service in an unfair manner or manipulates information, which may cause damage to the Company.
5) If the member does not comply with or agree to the precautions or warnings announced by the Company.
6) If the service provision is impossible due to service equipment inspection, maintenance, etc.
7) If the telecommunications carrier, as defined in the Telecommunications Business Act, has suspended the provision of telecommunications services.
8) If there are difficulties in using the service due to a national emergency, service equipment failure, or a surge in service usage.
9) If the member engages in acts that violate public order and morals, such as obscenity and abusive language.
10) If the member's use of the service is deemed to be related to criminal activity.
11) If the member engages in acts that encourage, aid, or promote suicide or may induce suicidal impulses.
12) If the member infringes upon the Company's or another person's copyrights or other intellectual property rights.
13) If the member invades another person's privacy or personal information or damages their reputation through defamation or false information.
14) If the member distributes unnecessary or unauthorized advertisements, promotional materials, etc.
15) If the member engages in acts that deviate from the main purpose of the community service, such as posting duplicate content or impersonating an administrator.
16) If the Company deems it inappropriate to continue providing the service due to other significant reasons.
2. The Company shall inform the member of the reason and the restriction period when restricting or suspending the use of the service under the provisions of the preceding paragraph.
3. If the Company becomes aware of any reason in Paragraph 1 after the member's service application, the Company may take measures to restrict use, such as terminating or suspending the usage contract.
1. Members can view and modify their personal information at any time.
2. The Company is not responsible for any disadvantages caused by the member not modifying the changes in the preceding paragraph.
3. The personal information of the member collected for providing and using the service will be processed according to the personal information handling policy, and the Company may store the records on the server.
4. The Company keeps all information and materials related to the service, such as the member's personal information, challenge records, and posts made by the member on the services operated by the Company.
5. All information and materials related to the service may be used for the Company's service development, research, statistics, and big data utilization after pseudonymization as stipulated in the Personal Information Protection Act for better services.
1. If a member wishes to terminate the usage agreement, they can apply for membership withdrawal at any time through the membership withdrawal function within the service. However, before notifying the intention to terminate, all ongoing transactions for products must be completed or canceled/refunded according to the regulations, and the member must bear any disadvantages that may arise from the cancellation of the transaction.
2. The member is responsible for any disadvantages resulting from the membership withdrawal, and when the usage agreement ends, the Company may recover various benefits additionally provided to the member unless it violates applicable laws.
3. The Company may terminate the usage agreement if the member violates these Terms of Use or relevant laws. If the Company terminates the usage agreement according to this clause, rejoining will be restricted.
4. Members who have terminated according to this clause may rejoin as a member according to the membership registration procedures and related provisions of these Terms. However, duplicate applications may not be possible for services and benefits provided to users on a limited basis, such as participation in promotional events. If the user applies for rejoining after withdrawing membership for the purpose of unfairly using such services and benefits, the Company may restrict the rejoining of such users for a certain period.
1. The Company respects intellectual property rights and expects the users of the service to respect others' intellectual property rights.
2. The copyrights and intellectual property rights of content created by the Company, test sheets and explanatory sheets developed by the Company, and all other works produced by the Company are attributed to the Company. Members must not use the information obtained through the use of the Company's services for commercial purposes or allow third parties to use it without prior permission from the Company, such as by reproducing, reprocessing, transmitting, publishing, distributing, or broadcasting it.
3. The copyright of the posts made by the members within the service belongs to the authors of the posts. However, the Company is allowed to use the posts in the following ways and conditions:
1) Use, edit, change the format, and modify the post (available in any form such as disclosure, reproduction, performance, transmission, distribution, broadcasting, creating derivative works, without any restrictions on usage period or region)
2) Not to sell, rent, or transfer the user content for trading purposes without the prior consent of the user who created the content.
4. It is prohibited for users other than the Company, doctors, and counselors to infringe on the copyrights of others by reproducing, distributing, or transmitting all or part of posts written by others.
5. The Company may use all data and information in posts and records made by the members during the service usage process, anonymized or pseudonymized, for research, statistics, and development related to digital therapy and may allow third parties to use anonymized or pseudonymized data for big data utilization or research.
1. Members can freely create posts within the scope specified in the Terms.
2. If a member's post includes content that violates laws such as the Act on Promotion of Information and Communication Network Utilization and Information Protection, and the Copyright Act, the right holder can request the suspension of posting and deletion of the post according to the procedures specified in the relevant laws, and the Company must take action according to the relevant laws. Also, even if there is no request from the right holder, if there are reasonable grounds for recognizing rights infringement or if it violates other Company policies and relevant laws, temporary measures can be taken for the relevant post according to the relevant laws.
1. The Company may carry out advertisements for itself or third parties within the Service. In addition, the Company may send advertising information to members who have agreed to receive such information via email, text messages (LMS/SMS), push notifications, and other methods. In this case, members can refuse to receive such information at any time, and the Company will not send advertising information if the member refuses to receive it.
2. The services provided by the Company may include connections to third-party advertisements or services through banners or links.
3. When connecting to third-party advertisements or services according to Paragraph 2, the services provided in that area are not part of the Company's service domain. Therefore, the Company does not guarantee reliability, stability, etc., and is not responsible for any damage incurred by members due to such services.
1. If the Company or a member violates this Agreement and causes damage to the other party, they shall be liable for compensating the damage. However, if there is no intent or negligence, they are not liable.
2. When the Company provides individual services to members through affiliate contracts with individual service providers, and the member suffers damage due to the intent or negligence of the individual service provider after agreeing to the individual service terms, the individual service provider is responsible for the damage.
1. The Company is exempt from liability and does not have a responsibility to compensate for damages in the following cases:
1) When services cannot be provided due to force majeure such as natural disasters, war, and other similar circumstances
2) When damage occurs because the telecommunications carrier suspends or does not provide normal services
3) When damage occurs due to inevitable reasons such as maintenance, replacement, regular inspection, and construction of service equipment (excluding cases caused by the Company's intent or negligence)
4) When a third party intentionally disrupts the service under a service partnership agreement with the Company
5) When a member's service use is impaired or damaged due to their own fault
6) When damage occurs due to a user's computer error, or when a member enters incorrect personal information, email address, or a weak password
7) When a member does not obtain or loses expected revenue from using the service
8) When damage occurs due to data obtained by a member while using the service (excluding cases caused by the Company's intent or gross negligence)
9) When a member suffers mental harm due to other members while using the service
10) When a member incurs legal liability for posting, transmitting, storing, or viewing data while using the service
11) When a dispute arises between members or between members and third parties through the service
12) When a member determines that self-assessment tools and content provided by the Company, such as self-assessments and mental health information, do not match them.
2. The Company is not responsible for any damages related to the use of services provided for free to members. However, this does not apply to cases caused by the Company's intent or gross negligence.
3. The Company is not responsible for the reliability and accuracy of information, materials, and facts posted by members in relation to the service if the Company was unaware that the information was false.
1. This Agreement is governed and executed by the laws of the Republic of Korea.
2. Matters not specified in this Agreement are governed by relevant laws and customary practices.
1. The Company and the members shall make sincere efforts to resolve any disputes related to the service amicably.
2. The services provided by the Company must be used for lawful purposes only, and any use that violates the laws of the Republic of Korea is prohibited. The Company is not responsible for any damages caused by the prohibited use of the service by a member.
3. In case of litigation arising from disputes related to the service, the court with jurisdiction according to the legal procedure shall be the competent court.